Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

November 22, 2020

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Tire & Auto Service Columbus. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Tire & Auto Service Columbus as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Tire & Auto Service Columbus, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Tire & Auto Service Columbus
6853 Cleveland Avenue
Columbus, Ohio 43231
614-895-1588
http://www.tuffycolumbus-clevelandave.com

More articles from Tuffy Columbus (Cleveland Ave.)

A Clean Sweep (Fuel Injector Cleaning)

October 23, 2025

Your vehicle gets its power from burning fuel, usually gasoline, and it counts on something called fuel injectors to send gas to the engine in a spray that is easy to ignite. Its a precise operation, and when its working well, you have plenty of power and an efficient engine. But after time, con... More

Sniffing Out a Problem

October 12, 2025

Your parents probably taught you to have common sense. When it comes to your vehicle, common scents can also come in handy. Different smells may tell you about some conditions in your vehicle that need attention. For example, you know what rotten eggs smell like. If you smell them around your ve... More

U and your U-Joints (Lubricate U-Joints)

October 5, 2025

If your vehicles power goes to the rear wheels, then you have something called U-joints in the drivetrain. U-joints are connectors that allow the rotating power from your vehicles engine to deliver its power through a driveshaft to make the rear wheels rotate. You need U-joints because the surfa... More